I am having trouble accessing some resources

Most students find that they can access all of their course resources with no trouble. If you do have trouble accessing a resource the information given below should help to resolve the problem. Please also see our current System requirements to check that your system and software are up to date.

I can't access the Oxford Reference Online resources

Please see the Oxford Reference Online help page.

I can't see the Drag and Drop exercise on my Apple device

I can't view my video lectures

Some courses use the Mediasite Player to display video lectures with synchronised slides. Depending on which web browser you use, you may need to download the Microsoft Silverlight plug-in to view video lectures. Visit the Mediasite Technical requirements website to check that your computer set-up meets the minimum requirements to run the Mediasite Player and for links to download any necessary plug-ins.

I can't read a PDF

Most of our text based content is presented in a standard web format (HTML) which can be displayed by any web browser. When students are required to download and print out many pages of text (eg. extracts from books), it is more convenient to deliver this content in the Adobe Portable Document Format (PDF).

If you are unable to view the PDF documents in your course materials, visit the Adobe download page and follow the instructions for installing the latest version of the PDF reader plug-in.

I can't get onto Adobe Connect / Tutorial room

Some of our courses use the Adobe Connect conferencing software, referred to as the Tutorial room in some instances. This has system requirements as described on the Adobe Connect client system requirements page.

Please note, to use Adobe Connect, students and tutors only require a browser plug-in you do not need to download or purchase the Adobe Connect software.

If your course uses Adobe Connect, the best way to check that your system is set up correctly is to go to the Meeting Connection Diagnostic page, which will let you know if you are set up correctly and suggest what to do next if you are not.

To be able to hear other group members you will need speakers, or headphones if you are in an office or other public place, connected to your PC. In order for others to be able to hear you speaking you will need a microphone or a head-set with an integrated microphone.

You will be able to see video of your tutor in the tutorial room, but if you want to appear in video form yourself you will need a webcam set up on your PC.

If you intend to log in to the meeting from more than one PC, i.e. from home and from work, you will need to make sure that these steps are followed for each PC that you use.

In order to install the Flash plug-in you will need to have rights to install software on your PC, or to arrange for your IT support team to install it for you.

To use Adobe Connect all firewalls between your computer and our server will need to be set to allow access through port 1935, otherwise you will not be able to log in.

If your IT support team needs confirmation or advice on the settings, please contact us and we will liaise with them.

Please also see Using Adobe Connect for a short user guide.

I can't watch a Flash video

Courses that include media in the Adobe (formerly Macromedia) Flash format will require the Flash plug-in. If you saw an animation playing in the box below, you have the Flash plug-in installed.

Flash animation

You need the Flash player plugin to view this – download it from the website.

If the animation did not appear, you can download the player from the Flash download page.

If you are using a mobile device, please see Viewing Adobe Flash media on a mobile device.

Media player

Some of our courses incorporate Microsoft format audio and/or video content. Depending on your computer platform, this may require installation of a media player.

On Microsoft Windows this is usually the Windows Media Player, which is normally pre-installed. If not, you can download the player from the Windows Media Player download page.

On Mac OS X this is usually QuickTime, which may need additional Windows Media components, which are also available from the Windows Media Player download page.